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PRIVACY POLICY

PRIVACY POLICY

 

This privacy policy explains how roor.com utilizes and protects any information that you give Roor.com when you use this website. Roor.com is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Roor.com may change this policy from time to time by updating this page. Please visit and check this page regularly to ensure that you are satisfied with the privacy policy and any changes.

What information do we collect?

When ordering or filling out a form, you may be asked to enter personal information such as:

  • Name
  • Credit card information including billing address for credit card
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What do we do with the information we gather?

We collect a variety of information for several different purposes that are related to the use and sale of our products. These purposes include:

  • Internal record keeping.
  • We may periodically send promotional emails about new offers and which we think you may find interesting using the email address which you have provided.
  • Improve our website, we are constantly striving to improve our website based on the information and feedback we receive from you.
  • Improve customer service, your information helps us to better respond to your customer service requests and support needs.
  • Process transactions, your information will not be sold, distributed, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the sole purpose of delivering the purchased product or service requested.
  • The email address you provide during the order process may be used to send you information and updates pertaining to your order. We may also send occasional company news, offers, updates, or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed instructions on how to unsubscribe at the bottom of each email. If you would like to opt-out prior to receiving future emails, please email roorretail@roor.com

What steps do we take to protect your information?

We are committed to making sure that your information is secure. We use a variety of security measures to protect your personal information when you place an order or fill out a contact form. We offer the use of a secure server, all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database and can only be accessed by those authorized with special access rights to such systems, and are required to keep the information confidential. All payments are processed securely through eProcessing Network, never at any time is Roor Retail able to see your full credit card number nor is it recorded.

You can shop at www.thesmokekulture.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. You can select your preferred payment method at checkout

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments link to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy

www.thesmokekulture.com is registered with the Authorize.Net Verified Merchant Seal program. Verify Merchant

Note that shipping address must match credit card billing address for the transaction to be approved. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or canceled automatically. 

Purchases made with Credit Cards, Debit Cards require 24-48 batching time for order processing.

Note we do not store any credit card information for security reasons please note that any cancel orders will need to be replaced on the site. 

Do we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies enable sites to recognize your browser and remember certain information. We use cookies to help us remember and process the items in your shopping cart, monitor and save your preferences for future visits, keep track of advertisements and analyze data about site traffic and site interaction in order to offer better site experiences and tools in the future. We only use this information for statistical analysis purposes. Cookies do not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Do we disclose any information to outside parties?

We will not sell, distribute or transfer your personally identifiable information to third parties unless we have your permission or are required by law to do so.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are 18 years old or older.

You’re Consent

By using our site, you consent to our website privacy policy.

Contacting Us

If you have any questions regarding this privacy policy you may contact us using our online contact form admin contact option.

SMR Glassworks LLC., Roor Retail
[Re: Privacy Compliance]